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Account Manager

Date: Nov 3, 2020

Location: Mason, MI, US

Company: Dart Container

Depending on your previous experience, you can join our company at one of two levels: Associate Account Manager or Account Manager. Applying to this position means we will consider you for all available positions/levels.

 

Join our newly developed Commercial Finance Team to assist in providing robust and accurate pricing information and sales support by applying business sense and creativity to help identify issues, solve problems, and generate ideas.

The Associate Account Manager learns the department and company’s procedures, systems, structure, and supports the efforts of the Dart sales personnel by making recommendations on pricing, sales support, and service issues. 

The Account Manager supports the efforts of the Dart sales personnel by supporting and making decisions on pricing, sales support, and service issues within the context of Dart policies, procedures, and philosophy.

 More specifically, both levels will:

  • Work with Dart field sales personnel involving sales requests for competitive pricing, contract and bid pricing, and other product pricing issues
  • Analyze information provided by Dart field sales personnel pertaining to competitive products, competitive prices, and related terms and conditions of sale
  • Make recommendations and decisions concerning customer pricing, shipping requirements, terms and conditions of sales, and contract and bid pricing, using a basic understanding of market conditions, Dart philosophy, and Dart policies in the decision-making process
  • Communicate and explain, with supporting rationale, pricing decisions and company pricing policies as well as related terms and conditions of sale to Dart field sales personnel and, on occasion, directly to customers
  • Evaluate and make recommendations on field sales requests regarding company expenditures relating to customer promotional and marketing activities, trade show participation, and customer requests for advertising support
  • Assist customers by resolving service-related issues beyond the authority of Dart customer service representatives and handle other service issues when field sales personnel are unavailable and/or immediate action is required.  For the associate level - recommendations and resolutions are reviewed by leadership before further action is taken.
  • Receive field service reports from Dart field sales personnel relating to product quality and/or customer service. Gather and analyze reported information, and work with the Dart Salesforce to develop the optimal mutually acceptable solution for both the customer and Dart.
  • Author and send customers price quotations, price contracts, and general customer service correspondence relating to pricing and general sales and service matters
  • Resolve issues associated with past due invoices and unauthorized payment deductions
  • Provide administrative sales and service support responding to customer and Dart Salesforce requests in a timely fashion
  • Provide quotations, product information, and other related information using customer-provided documentation. 
  • Act as an interface between departments through meetings, telephone contact, and written correspondence
  • Document pricing and other decisions according to department procedures

Requirements and Qualifications:

The Associate Account Manager requires one of the following:

  • Bachelor's Degree in Business or related field, or 
  • Bachelor’s Degree with one (1) year of business-to-business work experience

The Account Manager requires one of the following:

  • Bachelor's Degree in Business or related field with one (1) year of business-to-business work experience, or
  • Bachelor’s Degree with two (2) years of business-to-business work experience

Both levels require:

  • Experience using Microsoft Office applications
  • Proven analytical, organizational and problem-solving skills
  • Excellent verbal and written skills necessary to communicate intricate job-related processes
  • Ability to complete work with accuracy and attention to detail
  • Ability to maintain confidentiality
  • Ability to utilize business sense and creativity to develop new ideas and solutions.
  • Ability to communicate and collaborate with other departments and team members
  • Ability to identify issues, compare data, investigate, and resolve discrepancies

 

Overview: As the manufacturer of Dart® and Solo® brand products, Dart Container is an industry leading single-use food and beverage packaging company. With 15,000 employees and 40+ locations worldwide, Dart offers more than 4,000 products used every day in restaurants, hospitals, schools and homes around the globe.

Benefits: Dart Container full-time employees enjoy great benefits, including medical, dental, vision, life insurance, 401(k) with company matching contributions, paid vacation, paid holidays, short-term disability, tuition assistance, product discounts and more.

 

If you experience difficulty applying online, you may call (833) 472-3278 or email us at HRConnect@dart.biz for assistance.

 

Dart Container is an equal opportunity employer and will consider all candidates for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

 

https://www.dartcontainer.com/eeoaa/

 

If you have a disability and need an accommodation to access this website or for the application process, you should call Dart at (833) 472-3278 or email us at ADArequests@dart.biz. Relay calls can be made by dialing 711 or the relay number for your state.

 


Nearest Major Market: Lansing

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