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Account Manager

Date: Sep 9, 2022

Location: Mason, MI, US

Company: Dart Container

The Account Manager supports the efforts of the Dart sales personnel by supporting and making decisions on pricing, sales support, and service issues within the context of Dart policies, procedures, and philosophy.


Hybrid Work Schedule working Monday and Friday remote and Tuesday, Wednesday, and Thursday onsite.


Day-to-Day Role

  • Learn the company's procedures, systems, structure, distribution channels, philosophies and strategies
  • Work with Dart field sales personnel involving sales requests for competitive pricing, contract and bid pricing, and other product pricing issues
  • Analyze information provided by Dart field sales personnel pertaining to competitive products, competitive prices, and related terms and conditions of sale
  • Make decisions concerning customer pricing, shipping requirements, terms and conditions of sales, and contract and bid pricing, using a strong understanding of the financial implications, market conditions, Dart philosophy, and Dart policies in the decision-making process
  • Communicate and explain, with supporting rationale, pricing decisions and company pricing policies as well as related terms and conditions of sale to Dart field sales personnel and, on occasion, directly to customers
  • Assist customers by resolving service-related issues beyond the authority of Dart customer service representatives, and handle other service issues when field sales personnel are unavailable and/or immediate action is required
  • Receive field service reports from Dart field sales personnel relating to product quality and/or customer service. Gather and analyze reported information, and work with the Dart Salesforce to develop the optimal mutually acceptable solution for both the customer and Dart.  Make decisions and communicate to the Dart sales personnel and the customer
  • Author and send customers price quotations, price contracts, and general customer service correspondence relating to pricing and general sales and service matters
  • Resolve complex payment and deduction related issues working with internal business teams using root-cause analysis.
  • Provide administrative sales and service support responding to customer and Dart Salesforce requests in a timely fashion


Core Skills and Qualifications

The ideal Account Manager candidate must possess:

  • Bachelor's Degree required, emphasis in Business or related field preferred
  • Business-to-business work experience preferred
  • Excellent verbal and written skills necessary to communicate intricate job-related processes to internal and external customers
  • Ability to perform duties with minimal supervision
  • Organizational skills including the ability to prioritize workload to meet deadlines
  • Ability to effectively manage and execute multiple tasks, projects and priorities
  • Strong business acumen with the ability to use independent judgement and make decisions with incomplete information
  • Proven analytical problem solver able to troubleshoot unknown or previously undocumented issues.
  • Must have ability to communicate and collaborate with other departments to gather and provide information
  • Ability to identify issues, compare data, investigate, and resolve discrepancies
  • Strong attention to detail and accuracy
  • Experience using Microsoft Office, including the ability to create professional reports, documents, presentations and spreadsheets in MS Word, MS Excel, and MS PowerPoint, including proficiency with data manipulation and common Excel functions including XLOOKUP, Pivot Tables, and concatenate


Overview: As the manufacturer of Dart® and Solo® brand products, Dart Container is an industry leading single-use food and beverage packaging company. With 15,000 employees and 40+ locations worldwide, Dart offers more than 4,000 products used every day in restaurants, hospitals, schools and homes around the globe.

Benefits: Dart Container full-time employees enjoy great benefits, including medical, dental, vision, life insurance, 401(k) with company matching contributions, paid vacation, paid holidays, short-term disability, tuition assistance, product discounts and more.

Dart Container is a drug-free workplace.  Candidates are subject to a drug test (excluding THC*/marijuana/cannabis) and background check at the time of offer.

*THC testing ONLY when such testing is required by law.

Dart Container is an equal opportunity employer and will consider all candidates for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

If you have a disability and need an accommodation to access this website or for the application process, you should call Dart at (800) 545-3278 Ext 3370 or email us at Relay calls can be made by dialing 711 or the relay number for your state.

If you experience difficulty applying online, you may call (800) 545-3278 Ext 3390 or email us at for assistance.

Job Segment: Account Manager, Field Sales, Manager, Field Service, Sales, Management, Manufacturing