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Account Manager

Date: Aug 2, 2022

Location: Mason, MI, US

Company: Dart Container

If you are interested in a sales support position with a company that is setting the Industry Standard of Excellence, investing in our employees, providing you exciting opportunities to drive your career and the chance to do something new every day, then you’ve found your fit.


We are looking for an organized, critical thinker that is results driven to join our dynamic team as an Account Manager. In this role, pricing management, on the job recommendations and the ability to gather information and chase down answers will be part of the exciting day to day, always changing responsibilities. As a collaborative point of contact, you will need to have analytical skills, a keen attention to detail, and be one who enjoys a work environment where every day presents a new challenge. Your self-motivation to drive day-to-day operations, make recommendations and manage project initiatives will help us meet our big picture goals!


As the Account Manager, you will learn processes of the business, how we provide quality service, pricing negations, and the decision and solution process between all areas of the business and our customers. This is not a Sales position, our Account Manager’s support the efforts of our sales personnel by supporting and making decisions on pricing, sales support, and service issues within the context of Dart policies, procedures, and philosophy.

Day-to-Day Role:

  • Work with Dart field sales personnel involving sales requests for competitive pricing, contract and bid pricing, and other product pricing issues
  • Analyze information provided by Dart field sales personnel pertaining to competitive products, competitive prices, and related terms and conditions of sale
  • Make decisions concerning customer pricing, shipping requirements, terms and conditions of sales, and contract and bid pricing, using a strong understanding of market conditions, Dart philosophy, and Dart policies in the decision-making process
  • Communicate and explain, with supporting rationale, pricing decisions and company pricing policies as well as related terms and conditions of sale to Dart field sales personnel and, on occasion, directly to customers
  • Evaluate and make decisions on field sales requests regarding company expenditures relating to customer promotional and marketing activities, trade show participation, and customer requests for advertising support
  • Assist customers by resolving service-related issues beyond the authority of Dart customer service representatives, and handle other service issues when field sales personnel are unavailable and/or immediate action is required
  • Receive field service reports from Dart field sales personnel relating to product quality and/or customer service. Gather and analyze reported information, and work with the Dart Salesforce to develop the optimal mutually acceptable solution for both the customer and Dart.  Make decisions and communicate to the Dart sales personnel and the customer
  • Author and send customers price quotations, price contracts, and general customer service correspondence relating to pricing and general sales and service matters
  • Resolve issues associated with past due invoices and unauthorized payment deductions
  • Provide administrative sales and service support responding to customer and Dart Salesforce requests in a timely fashion
  • Provide quotations, product information, and other related information using customer-provided documentation 
  • Help create a positive work environment and be a booster of company policy, procedures, and philosophy including professional communication with all Dart employees.
  • Act as an interface between departments through meetings, telephone contact, and written correspondence
  • Learn any relevant computer software used by the department
  • Document pricing and other decisions according to department procedures
  • Provide support to others in the department by completing a wide variety of special projects as needed


Core Skills and Qualifications:
The ideal candidate must possess all of the following:

  • Requires one of the following:
    • Bachelor's Degree in Business or related field with one (1) year of business to business work experience
    • Bachelor’s Degree (non-business) with two (2) years of business-to-business work experience
  • Excellent verbal and written skills necessary in order to communicate intricate job-related processes to internal and external customers
  • Demonstrated ability performing  duties with minimal supervision
  • Ability to maintain confidentiality
  • Organizational skills including the ability to prioritize workload to meet deadlines
  • Ability to effectively manage and execute multiple tasks, projects and priorities
  • Ability to utilize business sense and creativity to develop new ideas and solutions.
  • Proven analytical problem solver
  • Must have ability to communicate and collaborate with other departments to gather and provide information
  • Ability to identify issues, compare data, investigate and resolve discrepancies
  • Ability to complete work with accuracy and attention to detail
  • Experience using Microsoft Office, including the ability to create professional reports, documents, presentations and spreadsheets in MS Word, MS Excel, and MS PowerPoint


Overview: Dart makes everyday products that give people the freedom to enjoy the food & drinks they love, wherever they are. From to-go containers and dinnerware to tamper-evident food packaging and even the red Solo cup, Dart products have been keeping people on the go and having fun for more than 50 years. Dart is a family-owned, family-focused company of 13,000 employees united by a shared set of values. Headquartered in Mason, MI, Dart has 30 locations in four countries.

Benefits: Dart Container full-time employees enjoy great benefits, including medical, dental, vision, life insurance, 401(k) with company matching contributions, paid vacation, paid holidays, short-term disability, tuition assistance, product discounts and more.

Dart Container is a drug-free workplace.  Candidates are subject to a drug test (excluding THC*/marijuana/cannabis) and background check at the time of offer.

*THC testing ONLY when such testing is required by law.

Dart Container is an equal opportunity employer and will consider all candidates for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

If you have a disability and need an accommodation to access this website or for the application process, you should call Dart at (800) 545-3278 Ext 3370 or email us at Relay calls can be made by dialing 711 or the relay number for your state.

If you experience difficulty applying online, you may call (800) 545-3278 Ext 3390 or email us at for assistance.

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