Administrative Account Manager

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Date: Jun 14, 2017

Location: Mason, MI, US

Company: Dart Container

Overview: As the manufacturer of Dart® and Solo® brand products, Dart Container is an industry leading single-use food and beverage packaging company. With 15,000 employees and 40+ locations worldwide, Dart offers more than 4,000 products used every day in restaurants, hospitals, schools and homes around the globe.

Benefits: Dart Container full-time employees enjoy great benefits, including medical, dental, vision, life insurance, 401(k) with company matching contributions, paid vacation, paid holidays, short-term disability, tuition assistance, product discounts and more.

A cover letter is required in order to be considered for this position.

 

Supports the efforts of the Dart sales personnel by supporting and making decisions on pricing, sales support, and service issues within the context of Dart policies, procedures, and philosophy

Day-to-Day Role:

  • Work with Dart field sales personnel involving sales requests for competitive pricing, contract and bid pricing, and other product pricing issues.
  • Analyze information provided by Dart field sales personnel pertaining to competitive products, competitive prices, and related terms and conditions of sale.
  • Make decisions concerning customer pricing, shipping requirements, terms and conditions of sales, and contract and bid pricing, using a strong understanding of market conditions, Dart philosophy, and Dart policies in the decision making process.
  • Communicate and explain, with supporting rationale, pricing decisions and company pricing policies as well as related terms and conditions of sale to Dart field sales personnel and, on occasion, directly to customers.
  • Evaluate and make decisions on field sales requests regarding company expenditures relating to distributor promotional and marketing activities, distributor trade show participation, and distributor requests for advertising support.
  • Assist customers by resolving service related issues beyond the authority of Dart customer service representatives, and handle other service issues when field sales personnel are unavailable and/or immediate action is required.
  • Receive field service reports from Dart field sales personnel relating to product quality and/or customer service. Gather and analyze reported information, and work with the Dart Salesforce to develop the optimal mutually acceptable solution for both the customer and Dart. Make decisions and communicate to the Dart sales personnel and the customer.
  • Author and send customers price quotations, price contracts, and general customer service correspondence relating to pricing and general sales and service matters
  • Resolve issues associated with past due invoices and unauthorized payment deductions
  • Provide administrative sales and service support responding to customer and Dart Salesforce requests in a timely fashion
  • Using customer-provided documentation provide quotations, product information, and other related information.
  • Help create a positive work environment and be a booster of company policy, procedures, and philosophy.  This includes professional communication with all Dart employees.

Core Skills and Qualifications:

The ideal candidate must possess all of the following:

  • Bachelor's degree
  • Excellent verbal and written skills necessary in order to communicate intricate job-related processes to internal and external customers
  • Ability to perform duties with minimal supervision
  • Organizational skills including the ability to prioritize workload to meet deadlines
  • Ability to effectively manage and execute multiple tasks, projects and priorities
  • Ability to use independent judgement and make decisions
  • Proven analytical problem solver
  • Ability to identify issues, compare data, investigate and resolve discrepancies
  • Strong attention to detail and accuracy
  • Microsoft Word skills to include the ability to create reports containing graphs and other intermediate functions (e.g., perform mail merge, insert table of contents)
  • Microsoft Excel skills to include the ability to create spreadsheets (e.g., formulas such as V-lookup, graphs, pivot tables)

Preferred Skills and Qualifications:

  • Bachelor’s degree with an emphasis in Business or related field of study
  • Two (2) years of business-to-business experience

 

Dart Container is an equal opportunity employer and will consider all candidates for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

https://www.dartcontainer.com/eeoaa/

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Nearest Major Market: Lansing

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