Associate Customer Success Advocate

Location: Mason, MI 

Supervisor: Emily Cook
Recruiter: Amanda Greenwood
Pay Grade: 17

Join Dart as a Customer Success Specialist!

Be the trusted post-sale partner for our customers, ensuring exceptional experiences and driving success.

Collaborate with sales and internal teams to manage projects, resolve issues, and deliver tailored solutions.

Analyze performance metrics, lead business reviews, and craft strategies to grow and strengthen customer relationships.

If you’re a problem solver who thrives on building connections and delivering results, apply now to make an impact with Dart!

Core Skills and Qualifications:
The ideal candidate must possess all of the following:

• Bachelor’s degree with an emphasis in business or related field of study
• Knowledge of current trends and customer expectations
• Demonstrated ability to collaborate with internal teams to effectively deliver on objectives
• Proficient in SAP and Power BI or similar systems/applications
• Experience utilizing business sense and creativity to develop new ideas and solutions
• Experience establishing project plans, regularly monitoring and tracking progress on work projects, and communicating with project partners
• Excellent verbal and written communication skills necessary in order to persuade and influence decision making of individuals, groups, or work teams, and to explain technical, financial, etc. issues
• Proven analytical problem solver 
• Ability to maintain composure and adapt in a dynamic, fast-paced, customer-focused work environment characterized by rapid change, minimal lead times, and multiple competing priorities
• Results oriented

Overview: Dart makes everyday products that give people the freedom to enjoy the food & drinks they love, wherever they are. From to-go containers and dinnerware to tamper-evident food packaging and even the red Solo cup, Dart products have been keeping people on the go and having fun for more than 50 years. Dart is a family-owned, family-focused company of 13,000 employees united by a shared set of values. Headquartered in Mason, MI, Dart has 30 locations in four countries.

Benefits: Dart Container full-time employees enjoy great benefits, including medical, dental, vision, life insurance, 401(k) with company matching contributions, paid vacation, paid holidays, short-term disability, tuition assistance, product discounts and more.

Dart Container is a drug-free workplace.  Candidates are subject to a drug test (excluding THC*/marijuana/cannabis) and background check at the time of offer.

*THC testing ONLY when such testing is required by law.
Dart Container is an equal opportunity employer and will consider all candidates for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

https://www.dartcontainer.com/eeoaa/

If you have a disability and need an accommodation to access this website or for the application process, you should call Dart at (800) 545-3278 Ext 3370 or email us at ADArequests@dart.biz. Relay calls can be made by dialing 711 or the relay number for your state.

If you experience difficulty applying online, you may call (800) 545-3278 Ext 3390 or email us at applicationassistance@dart.biz for assistance.