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Associate Systems Operations Analyst

Date: Jun 1, 2022

Location: Mason, MI, US

Company: Dart Container

You'll work a hybrid schedule of 2 days on site at our corporate office in Mason, Michigan, and up to 2 days remote.


This position requires availability to work: 2:00pm - 12:30am Monday - Thursday.


The Associate Systems Operations Analyst will monitor and respond to on-going daily operations performance and availability. This position will also control production operational integrity and reliability for all critical systems, with particular emphasis to systems that pertain to business continuity.


Day-to-Day Role:

  • Ensure operational integrity and performance along with resource availability and reliability
  • Respond to incidents that affect server infrastructure and applications within the Cloud and on premise solutions, escalating internally or to third-party vendors as required
  • Recognize, identify, and prioritize incidents in accordance with organizational policies and operational impact
  • Monitor a wide variety of information and network systems that include LAN/WAN systems, routers, switches, servers, storage, backup, operating systems, and core applications
  • Support multiple technical teams in 24x7 operational environments with high uptime requirements
  • Analyze and determine source of system errors, malfunctions, job stoppages, and program information to ensure that operation standards are met and upheld
  • Maintain departmental processes, procedures and provide recommendations for improvements
  • Operate and maintain peripheral equipment, including tape drives, printers and consoles
  • Track, route and redirect issues and queries to correct resources
  • Execute and verify successful completion of processes as scheduled; document and follow up on abnormal job executions
  • Maintain Production Impact Logs (PIL) for reporting and analysis
  • Execute and document electronic transfer functions and processing detail
  • Ensure back-up media is transferred to the appropriate off-site location
  • Support end users through telephone support
  • Respond to computer systems questions, issues and problems from corporate and remote system customers related to hardware and system software
  • Create Service Desk tickets for all support calls
  • Perform PC imaging and configuration


Core Skills and Qualifications:

The ideal candidate must possess all of the following:

  • High school diploma or equivalent and two (2) years of computer support experience
  • One (1) year of experience working with PCs and peripherals
  • One (1) year of experience working with help desk ticketing systems and service desk management tools
  • Strong customer communication skills, with the ability to communicate clearly with customers and technical personnel in high-stress situations
  • Ability to work independently all shifts and days of the week
  • Ability to collaborate with team members
  • Strong customer communication skills, with the ability to communicate clearly with customers and technical personnel in high-stress situations
  • Ability to be on call 24/7, as required


Preferred Skills and Qualifications:

  • Windows 10 experience


Overview: As the manufacturer of Dart® and Solo® brand products, Dart Container is an industry leading single-use food and beverage packaging company. With 15,000 employees and 40+ locations worldwide, Dart offers more than 4,000 products used every day in restaurants, hospitals, schools and homes around the globe.

Benefits: Dart Container full-time employees enjoy great benefits, including medical, dental, vision, life insurance, 401(k) with company matching contributions, paid vacation, paid holidays, short-term disability, tuition assistance, product discounts and more.

Dart Container is a drug-free workplace.  Candidates are subject to a drug test (excluding THC*/marijuana/cannabis) and background check at the time of offer.

*THC testing ONLY when such testing is required by law.

Dart Container is an equal opportunity employer and will consider all candidates for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

If you have a disability and need an accommodation to access this website or for the application process, you should call Dart at (800) 545-3278 Ext 3370 or email us at Relay calls can be made by dialing 711 or the relay number for your state.

If you experience difficulty applying online, you may call (800) 545-3278 Ext 3390 or email us at for assistance.

Job Segment: Systems Analyst, Testing, Cloud, Help Desk, Information Technology, Technology