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Bilingual Accounts Receivable Representative

Date: Jul 18, 2021

Location: Mason, MI, US

Company: Dart Container

This is a bilingual position. Fluency in both Spanish and English is a requirement.


The Bilingual Accounts Receivable Representative provides exceptional service to Spanish and English speaking customers through timely order approval, collection management, and deduction resolution.


Day-to-Day Role:

  • Review daily deduction report and take actions to pull back up, code, and route to the appropriate department for research and resolution
  • Communicate  with customers and other departments on orders status and research, analyze and resolve customer issues
  • Contact customers regarding deductions submitted with inadequate supporting documentation
  • Maintain customer contact notes for assigned customers
  • Notify internal and external customers on order status
  • Respond to inquiries related to credit issues, past due balances, order status, payment application and deductions from customers, Sales Representatives, and Customer Service Representatives
  • Create/distribute remittance memos for un-allowed deductions
  • Follow up on unresolved deductions and invoices using the deduction and collection modules
  • Monitor and ensure timely credit evaluation of orders and review cash receipts or unresolved past due balances
  • Account reconciliation and reporting
  • Consult and keep management apprised on significant account developments or activities


Core Skills and Qualifications:

The ideal candidate must possess all of the following:

  • High school diploma or equivalent
  • Requires verbal and written fluency in both Spanish and English
  • Six (6) months of customer service experience in an office environment
  • Strong attention to detail and accuracy
  • Ability to work independently, multi-task, and make sound decisions without immediate supervision
  • Excellent verbal and written skills necessary in order to communicate to internal and external customers


Preferred Skills and Qualifications:

  • Coursework towards Associate's Degree
  • One (1) year of clerical experience in an office environment
  • Six (6) months of experience with Microsoft Outlook
  • Six (6) months of deduction experience
  • iSeries or SAP experience



Overview: As the manufacturer of Dart® and Solo® brand products, Dart Container is an industry leading single-use food and beverage packaging company. With 15,000 employees and 40+ locations worldwide, Dart offers more than 4,000 products used every day in restaurants, hospitals, schools and homes around the globe.

Benefits: Dart Container full-time employees enjoy great benefits, including medical, dental, vision, life insurance, 401(k) with company matching contributions, paid vacation, paid holidays, short-term disability, tuition assistance, product discounts and more.


If you experience difficulty applying online, you may call (833) 472-3278 or email us at HRConnect@dart.biz for assistance.


Dart Container is an equal opportunity employer and will consider all candidates for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.




If you have a disability and need an accommodation to access this website or for the application process, you should call Dart at (833) 472-3278 or email us at ADArequests@dart.biz. Relay calls can be made by dialing 711 or the relay number for your state.



Nearest Major Market: Lansing

Job Segment: Clerical, ERP, SAP, Administrative, Technology