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Bilingual Customer Program Representative

Date: Sep 25, 2021

Location: Mason, MI, US

Company: Dart Container


As a Bilingual Customer Program Representative at Dart Container, you will process customer sales programs and assist in completing administrative functions.


Day-to-Day Role:

  • Provide high quality telephone customer service by responding to inquiries relating to contract pricing rebates and promotional trade claims.
  • Process new contract price and promotional trade agreements using SAP and Excel; assure that programs have been saved, approved, and posted.
  • Process customer contract claims, end user claims, and rebate adjustments using SAP and Excel.
  • Prepare customer letters for contract and promotional trade agreements.
  • Maintain Dart Competitive Price Agreement (CPA) rebate log daily.
  • Assist Dart Sales Representatives and Account Management with various requests involving product purchase analysis, contract price sales history, or other reports related to customer programs.
  • Recognize, research, resolve, and communicate issues and discrepancies related to contract pricing rebates and promotional trade claims.
  • Analyze and approve/ deny claims based on multiple criteria; recognize and resolve issues related to the claim.
  • Process Check Requests and ACH payments through accounting
  • Consult and keep management apprised on significant account developments or activities
  • Prepare and distribute reports in routine frequency.


Core Skills and Qualifications:

The ideal candidate must possess all of the following:

  • High School diploma or equivalent
  • Six (6) months experience in a customer service field
  • Excellent verbal and written skills in both English and Spanish necessary in order to communicate to internal and external customers
  • Strong attention to detail and accuracy
  • Ability to work independently, multi-task, and make sound decisions without immediate supervision
  • Microsoft Excel skills to include the ability to create basic spreadsheets, open, close, edit, (e.g., cut, paste, insert and delete rows) and save spreadsheets
  • Must be able to stay focused and engaged in a work environment that is open and active
  • Ability to maintain composure and adapt in a dynamic, fast-paced, customer-focused work environment, characterized by rapid change, minimal lead times, and multiple competing priorities.
  • Math skills to include simple addition, subtraction, multiplication, division, fractions and decimals
  • Ability to exhibit creativity and flexibility when solving complex problems


Preferred Skills and Qualifications:

  • SAP and/or Vistex knowledge
  • Six (6) months of data entry experience


Overview: As the manufacturer of Dart® and Solo® brand products, Dart Container is an industry leading single-use food and beverage packaging company. With 15,000 employees and 40+ locations worldwide, Dart offers more than 4,000 products used every day in restaurants, hospitals, schools and homes around the globe.

Benefits: Dart Container full-time employees enjoy great benefits, including medical, dental, vision, life insurance, 401(k) with company matching contributions, paid vacation, paid holidays, short-term disability, tuition assistance, product discounts and more.


If you experience difficulty applying online, you may call (833) 472-3278 or email us at HRConnect@dart.biz for assistance.


Dart Container is an equal opportunity employer and will consider all candidates for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.




If you have a disability and need an accommodation to access this website or for the application process, you should call Dart at (833) 472-3278 or email us at ADArequests@dart.biz. Relay calls can be made by dialing 711 or the relay number for your state.




Nearest Major Market: Lansing

Job Segment: ERP, SAP, Data Entry, Technology, Administrative