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Bilingual Customer Service Rep I

Date: Sep 15, 2022

Location: Mason, MI, US

Company: Dart Container

¿Hablas español? ¿Te gusta trabajar con clientes? ¡Entonces aplica hoy a esta posición que Dart tiene disponible!

The Bilingual Customer Service Representative is responsible to provide exceptional customer service for customers located in Mexico and other Int’l markets through the timely and accurate entering and reviewing of orders and responding to and resolving customer-related issues.

 

Dart offers a bilingual premium for this role!

 

Day-to-Day Role:

· Provide exceptional customer service by accurately taking, expediting, and following up on customer orders, returns, credit memos, and debit memos.

· Communicate with customers, sales force, and other departments on orders status to research, problem solve, analyze, and resolve complex customer issues

· Prioritize work in order of importance and manage deadlines to meet the needs of the customer

· Consult and keep management apprised on significant account developments or activities

· Understand and interpret customer needs and wants. May regularly experience demanding customers

· Process and accurately maintain customer specific pricing information

· One or more of the following duties will be assigned based on the needs of the department:

o Work closely with the Graphics Department to process custom print orders

o Work closely with the Master Data Department to keep customer information updated and accurate

o Review pricing-related customer deductions from the Credit Department and issue accurate credit memos as necessary

· Assist in handling special requests

 

Core Skills and Qualifications:

The ideal candidate must possess all of the following:

· High School diploma or equivalent

· Excellent verbal and written skills in both Spanish and English in order to communicate with internal and external customers; verbal skills to include a pleasant phone demeanor

· Strong attention to detail and accuracy

· Ability to work independently, multi-task, and make sound decisions without immediate supervision

· Must be able to stay focused and engaged in a work environment that is open and active

· Ability to maintain composure and adapt in a dynamic, fast-paced, customer-focused work environment, characterized by rapid change, minimal lead times, and multiple competing priorities.

· Ability to exhibit creativity and flexibility in solving customer problems

Preferred Skills and Qualifications:

· Experience in using Word, Excel and Outlook, preferred

· Six (6) months of customer service experience in an office or call/contact center environment, preferred

· Data entry experience, preferred

· SAP experience, preferred

Hybrid remote - This position works a weekly hybrid schedule with 3 days onsite and 2 days remote.

Overview: Dart makes everyday products that give people the freedom to enjoy the food & drinks they love, wherever they are. From to-go containers and dinnerware to tamper-evident food packaging and even the red Solo cup, Dart products have been keeping people on the go and having fun for more than 50 years. Dart is a family-owned, family-focused company of 13,000 employees united by a shared set of values. Headquartered in Mason, MI, Dart has 30 locations in four countries.

Benefits: Dart Container full-time employees enjoy great benefits, including medical, dental, vision, life insurance, 401(k) with company matching contributions, paid vacation, paid holidays, short-term disability, tuition assistance, product discounts and more.

Dart Container is a drug-free workplace.  Candidates are subject to a drug test (excluding THC*/marijuana/cannabis) and background check at the time of offer.

*THC testing ONLY when such testing is required by law.

Dart Container is an equal opportunity employer and will consider all candidates for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

https://www.dartcontainer.com/eeoaa/

If you have a disability and need an accommodation to access this website or for the application process, you should call Dart at (800) 545-3278 Ext 3370 or email us at ADArequests@dart.biz. Relay calls can be made by dialing 711 or the relay number for your state.

If you experience difficulty applying online, you may call (800) 545-3278 Ext 3390 or email us at applicationassistance@dart.biz for assistance.


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