Bilingual Customer Service Representative

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Date: Dec 9, 2018

Location: Mason, MI, US

Company: Dart Container

Overview: As the manufacturer of Dart® and Solo® brand products, Dart Container is an industry leading single-use food and beverage packaging company. With 15,000 employees and 40+ locations worldwide, Dart offers more than 4,000 products used every day in restaurants, hospitals, schools and homes around the globe.

Benefits: Dart Container full-time employees enjoy great benefits, including medical, dental, vision, life insurance, 401(k) with company matching contributions, paid vacation, paid holidays, short-term disability, tuition assistance, product discounts and more.

The Bilingual Customer Service Representative provides exceptional customer service for customers located in Mexico through the timely and accurate entering and reviewing of orders and responding to and resolving customer related issues.

Day-to-Day Role:

  • Provide exceptional customer service by taking, expediting and following up on customer orders, returns, credit memos, debit memos, and failed invoices for an assigned geographic region
  • Review pricing-related customer deductions from the Credit Department and issue accurate credit memos as necessary
  • Review and price customer orders for an assigned geographic region; contact customers when there will be a difference in price from their order to our invoicing
  • Communicate with customers, sales force, and other departments on orders status to research, problem solve, analyze and resolve complex customer issues
  • Process Competitive Activity Reports and accurately maintain customer specific pricing information
  • Understand and interpret customer needs and wants; may regularly experience demanding customers
  • Prioritize work in order of importance and manage deadlines to meet the needs of the customer
  • Consult and keep management apprised on significant account developments or activities
  • Work closely with the Graphics Department to process custom print orders
  • Work closely with the Master Data Department to keep customer information updated and accurate
  • Prepare monthly and quarterly reports as needed
  • Serve as a back-up to other Bilingual Customer Service Representatives
  • Assist in handling special requests
  • Assist other international divisions as needed

Core Skills and Qualifications:

The ideal candidate must possess all of the following:

  • High School diploma or equivalent
  • Requires excellent verbal and written skills in both Spanish and English, necessary for communication with internal and external customers; verbal skills to include a pleasant phone demeanour
  • Six (6) months experience in a customer service field
  • Ability to prepare outlines, reports, letters, and any other supplemental materials in a clear and concise, professional manner
  • Strong attention to detail and accuracy
  • Ability to work independently, multi-task, and make sound decisions without immediate supervision
  • Must be able to stay focused and engaged in a work environment that is open and active
  • Ability to maintain composure and adapt in a dynamic, fast-paced, customer-focused work environment, characterized by rapid change, minimal lead times, and multiple competing priorities.
  • Ability to exhibit creativity and flexibility in solving customer problems
  • Experience using Microsoft Office

Preferred Skills and Qualifications:

  • Data entry experience
  • SAP experience
  • Ability to communicate in Portuguese

Dart Container is an equal opportunity employer and will consider all candidates for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

https://www.dartcontainer.com/eeoaa/

If you have a disability and need an accommodation to access this website or for the application process, you should call Dart at (800) 545-3278 Ext 3370 or email us at ADArequests@dart.biz.  Relay calls can be made by dialing 711 or the relay number for your state.

 

If you experience difficulty applying online, you may call (800) 545-3278 Ext 3390 or email us at applicationassistance@dart.biz for assistance.

INDHP

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Nearest Major Market: Lansing

Job Segment: ERP, SAP, Data Entry, Technology, Administrative

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