Bilingual Customer Service Supervisor

Location: Administrative Sales

Supervisor: Valerie Rentfrow

Recruiter: Amanda Greenwood

Pay Grade: 18

We're looking for a Bilingual Customer Service Supervisor to lead and support our team of Customer Service Representatives and Data Entry Assistants, ensuring smooth operations and top-notch service!

You'll coach and develop staff, optimize processes, and use Salesforce to track performance.

Problem-solving is key as you collaborate across departments to resolve complex issues. Plus, you'll recognize great work and help employees grow.

If you're a strong leader with a passion for customer service and bilingual proficiency, apply today!

Day-to-Day Role: 

• Supervise, train and support the Customer Service team to ensure that orders are processed accurately and timely, delivering on appropriate service levels to our customers
• Review, recommend and implement improvements to department procedures and best practices with other members of leadership
• Maintain appropriate staffing levels by recruiting, interviewing, and selecting new team members
• Define, communicate, and monitor team objectives and results
• Monitor Customer Service team performance and workload using various tools and metrics
• Provide ongoing coaching and training to build knowledge and skill within the Customer Service team
• Evaluate performance and provide both positive and constructive feedback to develop employees
• Assist Customer Service team with problems related to order management tools
• Improve customer experience by staying informed on current department, company, and customer trends
• Work directly with Customer Service team to provide recommendations and escalate issues as needed
• Ensure coverage for staff during absences

Core Skills and Qualifications:

The ideal candidate must possess all of the following:

• High school diploma or equivalent
• Supervisory experience and/or demonstrated leadership experience
• Customer service or order processing experience to include proposing alternatives, responding to challenges, developing and executing innovative solutions for the company and the customer
• SAP or similar ERP system experience including order processing
• Salesforce or similar CRM system experience
• Experience managing and executing multiple tasks, projects and priorities
• Ability to think strategically and see how all parts of the process interact with the big picture
• Excellent verbal and written skills necessary in order to communicate intricate job-related processes to internal and external customers
• Experience using Microsoft Office, including the ability to create reports, documents, presentations and spreadsheets in MS Word, MS Excel, and MS PowerPoint
• Organizational skills including the ability to prioritize workload to meet deadlines
• Ability to maintain confidentiality
• Excellent attention to detail and accuracy
• Bachelor’s degree, preferred
• Fluency in Spanish, both verbal and written is required

Overview: Dart makes everyday products that give people the freedom to enjoy the food & drinks they love, wherever they are. From to-go containers and dinnerware to tamper-evident food packaging and even the red Solo cup, Dart products have been keeping people on the go and having fun for more than 50 years. Dart is a family-owned, family-focused company of 13,000 employees united by a shared set of values. Headquartered in Mason, MI, Dart has 30 locations in four countries.

Benefits: Dart Container full-time employees enjoy great benefits, including medical, dental, vision, life insurance, 401(k) with company matching contributions, paid vacation, paid holidays, short-term disability, tuition assistance, product discounts and more.

Dart Container is a drug-free workplace.  Candidates are subject to a drug test (excluding THC*/marijuana/cannabis) and background check at the time of offer.

*THC testing ONLY when such testing is required by law.
Dart Container is an equal opportunity employer and will consider all candidates for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

https://www.dartcontainer.com/eeoaa/

If you have a disability and need an accommodation to access this website or for the application process, you should call Dart at (800) 545-3278 Ext 3370 or email us at ADArequests@dart.biz. Relay calls can be made by dialing 711 or the relay number for your state.

If you experience difficulty applying online, you may call (800) 545-3278 Ext 3390 or email us at applicationassistance@dart.biz for assistance.