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Bilingual Customer Svc Rep I

Date: Sep 18, 2021

Location: Mason, MI, US

Company: Dart Container

To provide exceptional customer service for customers located in Mexico through the timely and accurate entering and reviewing of orders and responding to and resolving customer related issues.  


Day to Day Roles

  • Provide exceptional customer service by taking, expediting and following up on customer orders, returns, credit memos, debit memos, and failed invoices for an assigned geographic region
  • Review pricing-related customer deductions from the Credit Department and issue accurate credit memos as necessary
  • Review and price customer orders for an assigned geographic region; contact customers when there will be a difference in price from their order to our invoicing
  • Communicate with customers, sales force, and other departments on orders status to research, problem solve, analyze and resolve complex customer issues
  • Process Competitive Activity Reports and accurately maintain customer specific pricing information
  • Understand and interpret customer needs and wants; may regularly experience demanding customers
  • Prioritize work in order of importance and manage deadlines to meet the needs of the customer
  • Consult and keep management apprised on significant account developments or activities
  • Work closely with the Graphics Department to process custom print orders
  • Work closely with the Master Data Department to keep customer information updated and accurate
  • Prepare monthly and quarterly reports as needed
  • Serve as a back-up to other Bilingual Customer Service Representatives
  • Assist in handling special requests
  • Assist other international divisions as needed


Core Skills and Qualifications

  • High School diploma or equivalent
  • Six (6) months experience in a customer service field
  • Requires excellent verbal and written skills in both Spanish and English, necessary for communication with internal and external customers; verbal skills to include a pleasant phone demeanour
  • Ability to prepare outlines, reports, letters, and any other supplemental materials in a clear and concise, professional manner
  • Strong attention to detail and accuracy
  • Ability to work independently, multi-task, and make sound decisions without immediate supervision
  • Must be able to stay focused and engaged in a work environment that is open and active
  • Ability to maintain composure and adapt in a dynamic, fast-paced, customer-focused work environment, characterized by rapid change, minimal lead times, and multiple competing priorities. 
  • Ability to exhibit creativity and flexibility in solving customer problems 
  • Experience in using Microsoft Office

Preferred Skills and Qualifications 

  • Data entry experience
  • SAP experience
  • Ability to communicate in Portuguese


If you experience difficulty applying online, you may call (833) 472-3278 or email us at HRConnect@dart.biz for assistance.


Dart Container is an equal opportunity employer and will consider all candidates for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.




If you have a disability and need an accommodation to access this website or for the application process, you should call Dart at (833) 472-3278 or email us at ADArequests@dart.biz. Relay calls can be made by dialing 711 or the relay number for your state.


Nearest Major Market: Lansing

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