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Customer Claims Representative

Date: Jan 14, 2022

Location: Mason, MI, US

Company: Dart Container


Dart Container is looking for a Customer Claims Representative who will process claims for various contract price and promotional trade agreements for Dart distributors and end users.
Day-to-Day Role:

  • Provide high quality customer service by responding to inquiries relating to contract pricing rebates and promotional trade claims
  • Process customer contract claims, end user claims, and rebate adjustments using appropriate software
  • Identify, research, resolve, and communicate issues related to assigned claims
  • Maintain Dart Competitive Price Agreement (CPA) rebate log
  • Assist with various requests (e.g., product purchase analysis, contract price sales history, etc.) 

Core Skills and Qualifications:
The ideal candidate must possess all of the following:

  • High school diploma or equivalent 
  • Six (6) months of experience in the customer service field
  • Strong attention to detail and accuracy
  • Ability to work independently and make sound decisions with minimal supervision
  • Able to effectively manage and execute multiple tasks, projects and priorities
  • Microsoft Excel skills to include the ability to create basic spreadsheets, open, close, edit, (e.g., cut, paste, insert and delete rows) and save spreadsheets
  • Able to stay focused and engaged in a work environment that is open and active
  • Ability to maintain composure and adapt in a dynamic, fast-paced, customer-focused work environment characterized by rapid change, minimal lead times, and multiple competing priorities
  • Math skills to include simple addition, subtraction, multiplication, division, fractions and decimals
  • Excellent verbal and written skills necessary in order to communicate intricate job-related information to internal and external customers
  • Ability to exhibit creativity and flexibility when solving complex problems

Preferred Skills and Qualifications:

  • Six (6) months of data entry experience
  • SAP and/or Vistex knowledge


Overview: As the manufacturer of Dart® and Solo® brand products, Dart Container is an industry leading single-use food and beverage packaging company. With 15,000 employees and 40+ locations worldwide, Dart offers more than 4,000 products used every day in restaurants, hospitals, schools and homes around the globe.

Benefits: Dart Container full-time employees enjoy great benefits, including medical, dental, vision, life insurance, 401(k) with company matching contributions, paid vacation, paid holidays, short-term disability, tuition assistance, product discounts and more.


If you experience difficulty applying online, you may call (833) 472-3278 or email us at HRConnect@dart.biz for assistance.


Dart Container is an equal opportunity employer and will consider all candidates for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.




If you have a disability and need an accommodation to access this website or for the application process, you should call Dart at (833) 472-3278 or email us at ADArequests@dart.biz. Relay calls can be made by dialing 711 or the relay number for your state.



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