Customer Service Representative I

Location: Mason, MI 

Supervisor: Jessica Govea
Recruiter: Amanda Greenwood
Pay Grade: 13
 

Looking for an opportunity to build your future? Dart is hiring! 

Our Administrative Sales team is looking for a Bilingual Customer Service Representative! This role is responsible for providing exceptional customer service to customers located in Mexico and other international markets through timely and accurate order entry, reviewing of orders, and responding to and resolving customer related issues. 

Here are some of the best things about working for our organization:

• Vacation right away in your 2nd month
• Hybrid scheduling allowing for 2 days per week at home
• Additional time off including personal & sick time
• 4% 401k employer match
• Very affordable health insurance
• Career growth & mapping is a priority.
• Opportunity to volunteer with our Community Action Team for environmental stewardship. 

Day-to-Day Role:

• Process customer orders and respond to routine customer inquiries
• Effectively communicate with customers and internal departments on orders status and inquiries regarding order processing
• Utilize customer service software to accept incoming workload and prioritize responses received from both internal and external customers
• Consult and keep management apprised of non-standard order requests
• With guidance from Supervisor, understand and interpret customer inquiries to determine the best options for resolution
• Participate in department led training aimed at enhancing departmental knowledge and cross departmental collaboration
• Utilize customer notes to accurately respond to inquiries and process orders

Core Skills and Qualifications:
The ideal candidate must possess all of the following:

• High School diploma or equivalent
• Six (6) months of experience in a customer service field
• Excellent verbal and written skills in both Spanish and English, in order to communicate with internal and external customers; verbal skills to include a pleasant phone demeanour
• Strong attention to detail and accuracy
• Ability to work independently, multi-task, and make sound decisions without immediate supervision
• Must be able to stay focused and engaged in a work environment that is open and active
• Ability to maintain composure and adapt in a dynamic, fast-paced, customer-focused work environment, characterized by rapid change, minimal lead times, and multiple competing priorities
• Ability to exhibit creativity and flexibility in solving customer problems 

Preferred Skills and Qualifications:

• Six (6) months of customer service experience in a call/contact center environment
• Data entry experience
• SAP experience 

Overview: Dart makes everyday products that give people the freedom to enjoy the food & drinks they love, wherever they are. From to-go containers and dinnerware to tamper-evident food packaging and even the red Solo cup, Dart products have been keeping people on the go and having fun for more than 50 years. Dart is a family-owned, family-focused company of 13,000 employees united by a shared set of values. Headquartered in Mason, MI, Dart has 30 locations in four countries.

Benefits: Dart Container full-time employees enjoy great benefits, including medical, dental, vision, life insurance, 401(k) with company matching contributions, paid vacation, paid holidays, short-term disability, tuition assistance, product discounts and more.

Dart Container is a drug-free workplace.  Candidates are subject to a drug test (excluding THC*/marijuana/cannabis) and background check at the time of offer.

*THC testing ONLY when such testing is required by law.
Dart Container is an equal opportunity employer and will consider all candidates for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

https://www.dartcontainer.com/eeoaa/

If you have a disability and need an accommodation to access this website or for the application process, you should call Dart at (800) 545-3278 Ext 3370 or email us at ADArequests@dart.biz. Relay calls can be made by dialing 711 or the relay number for your state.

If you experience difficulty applying online, you may call (800) 545-3278 Ext 3390 or email us at applicationassistance@dart.biz for assistance.