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Endpoint Platform Engineer

Date: Mar 11, 2023

Location: Mason, MI, US

Company: Dart Container

You'll work a hybrid schedule of 3 days on site at our corporate office in Mason, Michigan, and up to 2 days remote.
 

Dart Container is looking for an  Endpoint Platform Engineer to join our team. In this role you will build, test, deploy, and maintain solutions to manage a fleet of "clients", or endpoints, at enterprise scale. You will act as a technical subject matter expert and technical liaison for Client Platform Engineering infrastructure. 


Day-to-Day Role:

  • Ensure all service requests are completed in a timely manner, delivering excellent customer service
  • Perform problem analysis and provide solutions and recommendations for technical issues that affect user experiences
  • Participate in projects with the information technology department and the project management office    
  • Accurately document incidents, processes, procedures, and user guides
  • Keep abreast of new technology developments and make recommendations regarding changes to current standards and solutions with a strategic eye for how they will impact Dart’s environment
  • Assist with the creation of long-term strategy and vision work efforts focused on Dart’s end point platform needs
  • Create, deploy, troubleshoot and support MSI, EXE, scripted and other types of automated application and patch installations
  • Provide application and deployment support and troubleshooting
  • Assist in deployments, software upgrades, and significant operational initiatives, including migrations of end user workstations from Enterprise Tools
  • Develop policies, processes, and procedures as it pertains to the use of EndPoint Management within an enterprise environment
  • Peer review and provide feedback relative to best practices and improving performance
  • Troubleshoot production support issues post-deployment and recommend solutions as required
  • Improve and scale the existing endpoint platforms
  • Collaborate with I.T. Security to implement end user security settings
  • Collaborate with support teams to develop and optimize OS deployment and automated build processes
  • Diagnose endpoint deployment issues and perform root cause analysis
  • Monitor the performance of managed systems, take appropriate action for critical issues and develop long term recommendations for recurring issues 

 

Core Skills and Qualifications:
The ideal candidate must possess all of the following:

  • Requires one of the following:
    • Bachelor’s degree required; an emphasis in computer science, information systems, or related field of study preferred, and two (2) years of endpoint platform or related technology experience, OR
    • Associate’s degree in computer science, information systems, or related field of study and four (4) years of endpoint platform or related technology experience, OR
    • High school diploma or equivalent and five (5) years of endpoint platform or related technology experience
  • Three (3) years of current Windows Desktop Operating Systems and technologies experience
  • One (1) year of experience with the following:
    • Policy-based configuration management (Intune/GPO)
    • Endpoint Security (Bitlocker, Defender, AIP, MBAM)
    • Windows Virtual Desktop, VDI (VMware / Citrix) creation and management
    • OS, Software, and Patch Deployment
    • Microsoft Office / Office 365, including the ability to create basic reports, documents, presentations and spreadsheets in MS Word, MS Excel, and MS PowerPoint
    • Current Windows Server technologies
    • Active Directory (on-prem/Azure environment)
    • Current IOS and technologies
  • Experience scripting using PowerShell and batch scripting languages 
  • Understanding of the following:
    • Azure runbooks / Orchestrator 
    • Citrix Virtual Application
    • Microsoft Autopilot
    • Windows as a Service (WaaS)
    • Understanding of Mobile Device Management (MDM)
    • Cloud Management Gateway (CMG)
  • Knowledge of structured cable infrastructure data networks, Linux operating systems, and Microsoft 365 tenants and Azure tenants
  • Ability to maintain composure and adapt in a dynamic, fast-paced, customer-focused work environment characterized by rapid change, minimal lead times, and multiple competing priorities
  • Ability to identify issues, compare data, investigate, and resolve discrepancies
  • Strong verbal and written skills necessary to communicate intricate job-related processes for technical and non-technical audiences
  • Ability to travel up to 5% domestically
  • Ability to obtain and maintain a valid driver’s license
  • Requires a favorable motor vehicle report upon hire
  • Additional work hours including weekends, holidays, and on-call as required
  • Availability to be on call 24/7

 

Overview: Dart makes everyday products that give people the freedom to enjoy the food & drinks they love, wherever they are. From to-go containers and dinnerware to tamper-evident food packaging and even the red Solo cup, Dart products have been keeping people on the go and having fun for more than 50 years. Dart is a family-owned, family-focused company of 13,000 employees united by a shared set of values. Headquartered in Mason, MI, Dart has 30 locations in four countries.

Benefits: Dart Container full-time employees enjoy great benefits, including medical, dental, vision, life insurance, 401(k) with company matching contributions, paid vacation, paid holidays, short-term disability, tuition assistance, product discounts and more.

Dart Container is a drug-free workplace.  Candidates are subject to a drug test (excluding THC*/marijuana/cannabis) and background check at the time of offer.

*THC testing ONLY when such testing is required by law.

Dart Container is an equal opportunity employer and will consider all candidates for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

https://www.dartcontainer.com/eeoaa/

If you have a disability and need an accommodation to access this website or for the application process, you should call Dart at (800) 545-3278 Ext 3370 or email us at ADArequests@dart.biz. Relay calls can be made by dialing 711 or the relay number for your state.

If you experience difficulty applying online, you may call (800) 545-3278 Ext 3390 or email us at applicationassistance@dart.biz for assistance.


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