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IT Field Technician

Date: Oct 7, 2021

Location: Mason, MI, US

Company: Dart Container

We have the ability to hire at the Associate or Mid level for this position.

Are you looking for a new career in the IT world?  Do you have a passion for supporting end-users and an interest in working with a well-respected team for a large company?

 

In our IT Field Technician role, you will spend most of your time focused on troubleshooting Windows and MAC software/hardware issues and large projects, such as PC hardware replacement and support.
 
We need your strong interpersonal skills with your ability to remain composed and professional during situations where change may cause stress. You will deliver top-notch customer service interacting with staff, internal and external customers and management. Dart Container offers lots of room for advancement; you can continue growing as a technician or branch off to other areas within the IT department or the company!
 
Dart is a thriving company and is a GREAT place to have a career!
 
In this role, you will:

  • Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware and software, networked peripheral devices, and networking hardware products.  Ensure all setup parameters meet corporate standards
  • Perform analysis, diagnose, and resolve PC problems either on-site or via remote access.  Make recommendations and implement corrective hardware solutions, including off-site repair as needed
  • Receive and respond to incoming calls, help desk tickets, and/or e-mails regarding PC and/or hardware problems
  • Maintain accurate records of projects, tasks, and time spent by utilizing the appropriate IT software
  • Assist in configuring and supporting mobile devices including iOS, Android and Windows
  • Perform minor structured wiring repairs and punch downs
  • Assist computer support personnel with hardware testing and deployment
  • Communicate with internal customers via email to keep them apprised on the status of requests
  • Conduct research on computer products in support of PC procurement and development efforts
  • Ensure confidentiality of sensitive and proprietary information; adhere to company security policies
  • Adhere to company software licensing policies and practices

 

In addition, Mid level will:

  • Provide training and support to end users and staff on computer operation and other issues
  • Assist in developing long-term strategies and capacity planning for meeting future computer hardware needs
  • Accurately document instances of hardware failure, repair, installation, and removal

 

Core Skills and Qualifications:

 

Both levels must possess:

  • High school diploma or equivalent
  • Working knowledge of Microsoft Office Suite
  • Strong written and verbal communication skills in order to clearly explain options and solutions to end-users
  • Good interpersonal skills, with a focus on listening and questioning skills
  • Ability to collaborate in a team environment
  • Ability to interact professionally with staff, internal/external customers, and management
  • Ability to maintain composure when faced with stressful situations
  • Ability to travel up to 10% domestically and/or internationally
  • Ability to obtain and maintain a valid driver's license and passport
  • Ability to work additional work hours including weekends
  • Favorable motor vehicle report upon hire

 

The associate level candidate must also possess:

  • One (1) year of work experience providing computer support
  • Familiarity with the basic use and functions of the Microsoft Office suite of applications

 

The mid-level candidate must also possess the following:

  • Three (3) years of work experience providing computer support
  • Technical certification (i.e. A+ certification) or computer support training gained through formal education

 

Preferred Skills and Qualifications:

  • Associate's degree with an emphasis in computer support, networking or related field of study
  • Technical certification (i.e. A+ certification)
  • Familiarity with desktop operating systems including Windows, OS X
  • Familiarity with mobile operating systems including iOS, Android, Blackberry, and Windows
  • Fluency in a foreign language

 

 

 

 

Overview: As the manufacturer of Dart® and Solo® brand products, Dart Container is an industry leading single-use food and beverage packaging company. With 15,000 employees and 40+ locations worldwide, Dart offers more than 4,000 products used every day in restaurants, hospitals, schools and homes around the globe.

Benefits: Dart Container full-time employees enjoy great benefits, including medical, dental, vision, life insurance, 401(k) with company matching contributions, paid vacation, paid holidays, short-term disability, tuition assistance, product discounts and more.

 

If you experience difficulty applying online, you may call (833) 472-3278 or email us at HRConnect@dart.biz for assistance.

 

Dart Container is an equal opportunity employer and will consider all candidates for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

 

https://www.dartcontainer.com/eeoaa/

 

If you have a disability and need an accommodation to access this website or for the application process, you should call Dart at (833) 472-3278 or email us at ADArequests@dart.biz. Relay calls can be made by dialing 711 or the relay number for your state.

 

INDHP

 


Nearest Major Market: Lansing

Job Segment: Technician, Testing, Field Service, Technical Support, Help Desk, Technology, Manufacturing