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Bilingual Associate Administrative Account Manager or Bilingual Administrative Account Manager

Date: Jul 21, 2021

Location: Mason, MI, US

Company: Dart Container

Depending on your previous experience and education, you can join our company at the Associate Bilingual Administrative Account Manager or Bilingual Administrative Account Manager level.


Applying to this position means you will be considered for both levels.


The Bilingual Administrative Account Manager supports the efforts of the Dart sales personnel by supporting and making decisions on pricing, sales support, and service issues within the context of Dart policies, procedures, and philosophy.

The Associate Bilingual Administrative Account Manager will:


  • Provide administrative oversight and issue resolution to Foodservice accounts as assigned


The Bilingual Administrative Account Manager will: 



Additionally, both levels will:


  • Learn to make decisions concerning customer pricing, shipping requirements, terms and conditions of sales, and contract and bid pricing, using a strong understanding of market conditions, Dart philosophy, and Dart policies in the decision-making process.
  • Develop a basic understanding of using customer-provided documentation, provide quotations, product information, and other related information 
  • Communicate and explain, with supporting rationale, pricing decisions and company pricing policies as well as related terms and conditions of sale to Dart field sales personnel and, on occasion, directly to customers
  • Develop a thorough understanding analyzing information provided by Dart field sales personnel pertaining to competitive products, competitive prices, and related terms and conditions of sales
  • In collaboration with Manager, partner with Sales to assists customers by resolving service-related issues beyond the authority of Dart Customer Service Representatives and handle other service issues when field sales personnel are unavailable and/or immediate action is required
  • Lead and support decisions on field sales requests regarding company expenditures relating to distributor promotional and marketing activities, distributor trade show
  • Perform special projects with the international sales team and other departments to improve the efficiency of the team
  • Model/promote a culture of accountability throughout the organization.


Requirements and Qualifications:


The Associate Bilingual Administrative Account Manager requires:


  • Associate’s Degree or two years of college (an emphasis in Business or related field study is preferred)


The Bilingual Administrative Account Manager requires:


  • Bachelor's degree or international equivalent (an emphasis in Business or related field of study is preferred)


Both levels will require:

  • Verbal and written fluency in the English and Spanish languages
  • Assist customers by resolving service-related issues beyond the authority of Dart Customer Service Representatives and handle other service issues when field sales personnel are unavailable and/or immediate action is required
  • Communicate with international customers and sales personnel to resolve business matters both verbally and in writing in Spanish 
  • Author and send customers price quotations, price contracts, and general customer service correspondence relating to pricing and general sales and service matters
  • Provide administrative sales and service support responding to customer and Dart Salesforce requests in a timely fashion
  • Microsoft Excel skills to include the ability to create spreadsheets (e.g., formulas such as V-lookup, graphs, pivot tables)
  • Ability to travel up to 10% domestically and internationally
  • Ability to obtain and maintain a valid driver's license and passport


Preferred Skills and Qualifications:

  • Two (2) years of business-to-business experience


Overview: As the manufacturer of Dart® and Solo® brand products, Dart Container is an industry leading single-use food and beverage packaging company. With 15,000 employees and 40+ locations worldwide, Dart offers more than 4,000 products used every day in restaurants, hospitals, schools and homes around the globe.

Benefits: Dart Container full-time employees enjoy great benefits, including medical, dental, vision, life insurance, 401(k) with company matching contributions, paid vacation, paid holidays, short-term disability, tuition assistance, product discounts and more.


If you experience difficulty applying online, you may call (833) 472-3278 or email us at HRConnect@dart.biz for assistance.


Dart Container is an equal opportunity employer and will consider all candidates for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.




If you have a disability and need an accommodation to access this website or for the application process, you should call Dart at (833) 472-3278 or email us at ADArequests@dart.biz. Relay calls can be made by dialing 711 or the relay number for your state.




Nearest Major Market: Lansing

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