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International Account Manager

Date: Mar 27, 2021

Location: Mason, MI, US

Company: Dart Container


The International Account Manager supports the efforts of the Dart sales personnel by supporting and making decisions on pricing, sales support, and service issues within the context of Dart policies, procedures, and philosophy.

Day-to-Day Role:

  • Work with Dart field sales personnel involving sales requests for competitive pricing, contract and bid pricing, and other product pricing issues
  • Analyze information provided by Dart field sales personnel pertaining to competitive products, competitive prices, and related terms and conditions of sale
  • Make decisions concerning customer pricing, shipping requirements, terms and conditions of sales, and contract and bid pricing, using a strong understanding of market conditions, Dart philosophy, and Dart policies in the decision-making process
  • Communicate and explain, with supporting rationale, pricing decisions and company pricing policies as well as related terms and conditions of sale to Dart field sales personnel and, on occasion, directly to customers
  • Evaluate and make decisions on field sales requests regarding company expenditures relating to distributor promotional and marketing activities, distributor trade show participation, and distributor requests for advertising support
  • Assist customers by resolving service-related issues beyond the authority of Dart Customer Service Representatives and handle other service issues when field sales personnel are unavailable and/or immediate action is required
  • Communicate with international customers and sales personnel to resolve business matters both verbally and in writing in Spanish 
  • Receive field service reports from Dart field sales personnel relating to product quality and/or customer service 
  • Gather and analyze reported information, and work with the Dart Salesforce to develop the optimal mutually acceptable solution for both the customer and Dart
  • Make decisions and communicate to the Dart sales personnel and the customer
  • Author and send customers price quotations, price contracts, and general customer service correspondence relating to pricing and general sales and service matters
  • Resolve issues associated with past due invoices and unauthorized payment deductions
  • Provide administrative sales and service support responding to customer and Dart Salesforce requests in a timely fashion
  • Using customer-provided documentation, provide quotations, product information, and other related information 
  • May require international travel to receive or provide training or work as assigned on special projects
  • Help create a positive work environment and be a booster of company policy, procedures, and philosophy.  This includes professional communication with all Dart employees


Core Skills and Qualifications:
The ideal candidate must possess all of the following:

  • Bachelor's degree or international equivalent (an emphasis in Business or related field of study is preferred)
  • Verbal and written fluency in the English and Spanish languages
  • Excellent verbal and written skills
  • Ability to perform duties with minimal supervision
  • Organizational skills including the ability to prioritize workload to meet deadlines
  • Ability to effectively manage and execute multiple tasks, projects and priorities
  • Ability to use independent judgement and make decisions
  • Proven analytical problem solver
  • Ability to identify issues, compare data, investigate and resolve discrepancies
  • Strong attention to detail and accuracy
  • Microsoft Word skills to include the ability to create reports containing graphs and other intermediate functions (e.g., perform mail merge, insert table of contents), 
  • Microsoft Excel skills to include the ability to create spreadsheets (e.g., formulas such as V-lookup, graphs, pivot tables)
  • Ability to obtain and maintain a valid driver's license and passport
  • Ability to travel up to 10% domestically and internationally


Preferred Skills and Qualifications:

  • Two (2) years of business-to-business experience


Overview: As the manufacturer of Dart® and Solo® brand products, Dart Container is an industry leading single-use food and beverage packaging company. With 15,000 employees and 40+ locations worldwide, Dart offers more than 4,000 products used every day in restaurants, hospitals, schools and homes around the globe.

Benefits: Dart Container full-time employees enjoy great benefits, including medical, dental, vision, life insurance, 401(k) with company matching contributions, paid vacation, paid holidays, short-term disability, tuition assistance, product discounts and more.


If you experience difficulty applying online, you may call (833) 472-3278 or email us at HRConnect@dart.biz for assistance.


Dart Container is an equal opportunity employer and will consider all candidates for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.




If you have a disability and need an accommodation to access this website or for the application process, you should call Dart at (833) 472-3278 or email us at ADArequests@dart.biz. Relay calls can be made by dialing 711 or the relay number for your state.




Nearest Major Market: Lansing

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