International Administrative Account Manager - Multiple Levels

Associate International Account Manager Supports the efforts of the Dart sales personnel by supporting and making decisions on pricing, sales support, and service issues within the context of Dart policies, procedures, and values.

International  Account Manager Supports the efforts of the Dart sales personnel by supporting and making decisions on pricing, sales support, and service issues within the context of Dart policies, procedures, and philosophy.

Day-to-Day Role:

Associate International Account Manager

• Learn the company’s procedures, systems, structure, distribution channels, philosophies, and strategies
• Work with Dart field sales personnel analyzing information and making decisions regarding competitive pricing situations, contract and bid pricing, and other sales terms and conditions
• Advocate for customers by managing quality, service, and other business issues for predominantly Foodservice accounts
• Support pricing and profitability optimization through shared insights, providing recommendations to management as required using business judgment
• Understand and evaluate the market to become an expert in assigned areas, and strategize to improve business results and efficiencies
• Evaluate and approve resolution and associated costs for escalated customer-specific service or quality related issues and requests using data and judgment
• Manage programs for assigned customers such as allowances and end user pricing agreements
• Communicate and explain, with supporting rationale, pricing decisions and company pricing policies as well as related terms and conditions of sale to Dart field sales personnel and, on occasion, directly to customers
• Create and maintain positive working relationships with the sales force and other departments to resolve business issues speaking and writing in Spanish and English
• Evaluate and make recommendations on field sales requests regarding company expenditures relating to customer promotional activities and other customer requests
• Assist Author and send customers price quotations, price contracts, and general customer service correspondence relating to pricing and general sales and service matters
• Resolve issues associated with past due invoices and unauthorized payment deductions
• Provide administrative sales and service support responding to customer and Dart Salesforce requests in a timely fashion
• Provide quotations, product information, and other related information using customer-provided documentation
• Bring Dart values to life in day-to-day activities
• May require international travel to receive or provide training or work as assigned on special projects

International  Account Manager

• Work with Dart field sales personnel involving sales requests for competitive pricing, contract and bid pricing, and other product pricing issues.
• Analyze information provided by Dart field sales personnel pertaining to competitive products, competitive prices, and related terms and conditions of sale.
• Make decisions concerning customer pricing, shipping requirements, terms and conditions of sales, and contract and bid pricing, using a strong understanding of market conditions, Dart philosophy, and Dart policies in the decision-making process.
• Communicate and explain, with supporting rationale, pricing decisions and company pricing policies as well as related terms and conditions of sale to Dart field sales personnel and, on occasion, directly to customers
• Evaluate and make decisions on field sales requests regarding company expenditures relating to distributor promotional and marketing activities, distributor trade show participation, and distributor requests for advertising support.
• Assist customers by resolving service-related issues beyond the authority of Dart Customer Service Representatives, and handle other service issues when field sales personnel are unavailable and/or immediate action is required.
• Communicate with international customers and sales personnel to resolve business matters both verbally and in writing in Spanish
• Receive field service reports from Dart field sales personnel relating to product quality and/or customer service. Gather and analyze reported information, and work with the Dart Salesforce to develop the optimal mutually acceptable solution for both the customer and Dart. Make decisions and communicate to the Dart sales personnel and the customer.
• Author and send customers price quotations, price contracts, and general customer service correspondence relating to pricing and general sales and service matters.
• Resolve issues associated with past due invoices and unauthorized payment deductions.
• Provide administrative sales and service support responding to customer and Dart Salesforce requests in a timely fashion.
• Using customer-provided documentation, provide quotations, product information, and other related information.
• May require international travel to receive or provide training or work as assigned on special projects.
• Help create a positive work environment and be a booster of company policy, procedures, and philosophy. This includes professional communication with all Dart employees

Core Skills and Qualifications:
The ideal Bilingual Associate Account Manager candidate must possess all of the following:

Associate International Account Manager

• Must possess one of the following:
  • Associate degree or international equivalent.
  • Minimum two years of college (equivalent of 48 or more credits). 
• Strong verbal and written skills necessary to communicate intricate job-related processes to internal and external customers
• Ability to operate independently and own assigned business activities
• Organizational skills including the ability to prioritize workload to meet deadlines
• Ability to effectively manage and execute multiple tasks, projects, and priorities to comply with response time parameters
• Ability to use independent judgement and make decisions
• Ability to collaborate cross-functionally 
• Strong attention to detail and accuracy
• Ability to identify issues, compare data, investigate, and resolve discrepancies
• Requires verbal and written fluency in both Spanish and English
• Microsoft Word skills to include the ability to create reports containing graphs and other intermediate functions (e.g., perform mail merge, insert table of contents), 
• Microsoft Excel skills to include the ability to create spreadsheets (e.g., formulas such as V-lookup, graphs, pivot tables)
• Ability to obtain and maintain a valid driver's license and passport
• Ability to maintain confidentiality

International  Account Manager

• Bachelor's degree or international equivalent
• Verbal and written fluency in the Spanish language
• Excellent verbal and written skills necessary in order to communicate intricate job-related processes to internal and external customers
• Ability to perform duties with minimal supervision • Organizational skills including the ability to prioritize workload to meet deadlines
• Ability to effectively manage and execute multiple tasks, projects and priorities • Ability to use independent judgement and make decisions
• Proven analytical problem solver • Ability to identify issues, compare data, investigate and resolve discrepancies
• Strong attention to detail and accuracy • Microsoft Word skills to include the ability to create reports containing graphs and other intermediate functions (e.g., perform mail merge, insert table of contents),
• Microsoft Excel skills to include the ability to create spreadsheets (e.g., formulas such as V-lookup, graphs, pivot tables)
• Ability to obtain and maintain a valid passport.

Preferred Skills and Qualifications for Bilingual Account Manager:

Associate International Account Manager

• Degree or coursework with an emphasis in Business or related field of study.

International  Account Manager

• Bachelor’s degree with an emphasis in Business or related field of study.
• Two (2) years of business-to-business experience.

Overview: Dart makes everyday products that give people the freedom to enjoy the food & drinks they love, wherever they are. From to-go containers and dinnerware to tamper-evident food packaging and even the red Solo cup, Dart products have been keeping people on the go and having fun for more than 50 years. Dart is a family-owned, family-focused company of 13,000 employees united by a shared set of values. Headquartered in Mason, MI, Dart has 30 locations in four countries.

Benefits: Dart Container full-time employees enjoy great benefits, including medical, dental, vision, life insurance, 401(k) with company matching contributions, paid vacation, paid holidays, short-term disability, tuition assistance, product discounts and more.

Dart Container is a drug-free workplace.  Candidates are subject to a drug test (excluding THC*/marijuana/cannabis) and background check at the time of offer.

*THC testing ONLY when such testing is required by law.

Dart Container is an equal opportunity employer and will consider all candidates for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

https://www.dartcontainer.com/eeoaa/

If you have a disability and need an accommodation to access this website or for the application process, you should call Dart at (800) 545-3278 Ext 3370 or email us at ADArequests@dart.biz. Relay calls can be made by dialing 711 or the relay number for your state.

If you experience difficulty applying online, you may call (800) 545-3278 Ext 3390 or email us at applicationassistance@dart.biz for assistance.