International Business Process Manager

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Date: Dec 3, 2018

Location: Mason, MI, US

Company: Dart Container

Overview: As the manufacturer of Dart® and Solo® brand products, Dart Container is an industry leading single-use food and beverage packaging company. With 15,000 employees and 40+ locations worldwide, Dart offers more than 4,000 products used every day in restaurants, hospitals, schools and homes around the globe.

Benefits: Dart Container full-time employees enjoy great benefits, including medical, dental, vision, life insurance, 401(k) with company matching contributions, paid vacation, paid holidays, short-term disability, tuition assistance, product discounts and more.

The International Business Process Manager is responsible for identifying, developing, and implementing processes and procedures to improve efficiency and effectiveness of administrative sales efforts in various international divisions, to oversee activities related to Order to Cash (OTC) system processes for the Intl Administrative Sales Department, and to produce and distribute mass communication correspondence and documents associated with Intl Administrative Sales functions.

Day-to-Day Role:

  • Work with business leads in conjunction with Business Process Administrators, to identify system enhancements and break/fix items to improve system processing, ultimately resulting in improved business practices and efficiencies. Activities will include planning and organizing meetings to advance project plans.
  • Ensure system changes required for Intl Administrative Sales are submitted to IT for resolution via an IT Work Request (ITWR) or Service Desk Ticket.  Manage system enhancements and break fix tickets for the  Intl Administrative Sales Department. Directs Intl BPAs to create and submit ITWRs (IT Work Requests) to Director for approval.
  • Develop and document efficient and thorough processes/procedures to support assigned activities.
  • Work closely with IT Department to communicate system needs and enhancements.
  • Manage the execution of testing related to fixes and enhancements; ensure Intl business resources perform testing of development objects within deadlines, and provide approval or feedback to modify system development.
  • Identify appropriate Intl Administrative Sales resources to outline design of system change requests.
  • Monitor progress of system enhancement build in IT for Intl Administrative Sales.
  • Ensure training materials are developed as needed and communicated with appropriate Intl Business Process Administrator and manager of business area.
  • Support and promote business process decisions that will result in profits for the long-term.
  • Seek out opportunities to partner and transfer knowledge with others in and outside of the department.
  • Manage special projects to completion and implementation, and assist others in special project work, as needed.
  • Develop work plans and identify tasks, time line schedules, milestones, resources, etc. to meet desired end date for assigned projects.
  • Identify, document, and communicate any gaps in standard operating procedures and processes, and make recommendations, design, and implement methods/solutions to support continuous improvement.
  • Prepare and deliver status reports to related project teams.
  • Plan and send clear, complete, and concise communications to broad audiences explaining business process action plans.
  • Promote a customer service focus resulting in exceedingly high service levels.
  • Promote a team approach, and actively participate in collaboration and the development of shared and effective processes.
  • May coordinate corporate Sales Department translation efforts.

Core Skills and Qualifications:

The ideal candidate must possess all of the following:

  • Requires one of the following:
    • Bachelor's degree 
    • Associate’s degree and two (2) years of project development experience
    • High school diploma or equivalent and five (5) years of project development experience
  • Excellent verbal and written skills in both Spanish and English in order to communicate intricate job-related processes and difficult issues to individuals, groups or work teams, as well as  to persuade and influence
  • Ability to recognize relevant issues, and their relative importance, when making decisions and/or recommendations
  • Ability to question conventional approaches, explore alternatives, respond to challenges, and recommend innovative solutions
  • Ability to collaborate with team members
  • Ability to perform duties with minimal supervision
  • Ability to effectively manage multiple tasks, projects and priorities
  • Ability to think strategically and see how all parts of the process interact with the big picture
  • Ability to streamline processes, integrate, and associate pieces of information gathered from multiple sources and apply to projects
  • Ability to establish project plans, regularly monitor and track progress on work projects, and communicate with project partners
  • Organizational skills including the ability to prioritize workload to meet deadlines
  • Experience working on projects involving the analysis of data and making recommendations based on findings
  • Experience using Microsoft Office, including the ability to create basic reports, documents, presentations and spreadsheets in MS Word, MS Excel and MS PowerPoint
  • Proven ability to tactfully solve problems and provide feedback to others
  • Ability to be assertive when necessary and appropriate
  • Up to 5% domestic and International travel
  • Ability to obtain and maintain a valid driver’s license
  • Ability to obtain and maintain a passport

Preferred Skills and Qualifications:

  • Demonstrated project management experience
  • Experience developing written communications for broad audiences
  • Experience analyzing and improving business processes
  • Bachelor’s degree with an emphasis in Business or related field of study
  • One (1) year of experience working with an ERP system
  • SAP experience
  • Fluency in Portuguese, both verbal and written


If you experience difficulty applying online, you may call (800) 545-3278 Ext 3390 or email us at for assistance.


Dart Container is an equal opportunity employer and will consider all candidates for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.


If you have a disability and need an accommodation to access this website or for the application process, you should call Dart at (800) 545-3278 Ext 3370 or email us at Relay calls can be made by dialing 711 or the relay number for your state.

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Nearest Major Market: Lansing

Job Segment: Business Process, ERP, Outside Sales, Manager, SAP, Management, Technology, Sales

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