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Field Support Technician

Date: Feb 23, 2021

Location: Randleman, NC, US

Company: Dart Container

Date: February 18, 2021

Location: Randleman, NC USA

Company: Dart Container

 

Day-to-Day Role

  • Follow and commit to meet Key Performance Indicators (KPI’s) for safety, quality, production, efficiency, and service requirements.
  • Follow practices and processes intended to provide safe products that comply with appropriate laws and regulations, meet the company quality standards
  • Follow and commit to safety and GMP (Good Manufacturing Practices)
  • Install, configure, test, maintain, monitor, and troubleshoot end-user workstation hardware, networked peripheral devices, and networking hardware products, ensuring all setup parameters meet corporate standards
  • Install, configure, test, maintain, monitor, and troubleshoot associated end-user workstation software and networking software products, ensuring all setup parameters meet corporate standards
  • Perform analysis, diagnosis, and resolution of PC problems either on-site or via remote access.  Make recommendations and implement corrective hardware solutions, including off-site repair as needed
  • Receive and respond to incoming calls, help desk tickets, and/or e-mails regarding PC and/or hardware problems
  • Configure and support mobile devices 
  • Perform minor structured wiring repairs and punch downs
  • Communicate with internal customers via email to keep them apprised of the status of requests
  • Provide training and support to end-users and staff on computer operation and other issues
  • Conduct research on computer products in support of PC procurement and development efforts
  • Assist in developing long-term strategies and capacity planning for meeting future computer hardware needs
  • Maintain accurate records of projects, tasks, and time spent by utilizing the appropriate IT software
  • Accurately document instances of hardware failure, repair, installation, and removal
  • Ensure confidentiality of sensitive and proprietary information
  • Adhere to company software licensing and security policies and practices

 

Core Skills and Qualifications

  • High School Diploma/Equivalent
  • Three (3) years of work experience providing computer support
  • Technical certification (i.e. A+ certification) or computer support training gained through formal education 
  • Strong written and verbal communication skills in order to clearly explain options and solutions to end-users
  • Good interpersonal skills, with a focus on listening and questioning skills
  • Ability to work productively in a team environment
  • Ability to interact professionally with staff, internal/external customers, and management
  • Ability to maintain composure when faced with stressful situations
  • Working knowledge of Microsoft Office (Excel and Outlook)
  • Demonstration of minimum proficiency with the English language in order to ensure effective new hire training and on-going communications about safety and quality issues
  • Ability to work additional hours including weekends, holidays, and/or overtime

Preferred:

  • Associate's Degree in Computer Support, Networking or related field
  • Familiarity with desktop operating systems including Windows, OS X
  • Familiarity with mobile operating systems 
  • A+ Certification
  • Computer support work experience in a business and plant environment

 

Overview: As the manufacturer of Dart® and Solo® brand products, Dart Container is an industry leading single-use food and beverage packaging company. With 15,000 employees and 40+ locations worldwide, Dart offers more than 4,000 products used every day in restaurants, hospitals, schools and homes around the globe.

Benefits: Dart Container full-time employees enjoy great benefits, including medical, dental, vision, life insurance, 401(k) with company matching contributions, paid vacation, paid holidays, short-term disability, tuition assistance, product discounts and more.

 

If you experience difficulty applying online, you may call (833) 472-3278 or email us at HRConnect@dart.biz for assistance.

 

Dart Container is an equal opportunity employer and will consider all candidates for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

 

https://www.dartcontainer.com/eeoaa/

 

If you have a disability and need an accommodation to access this website or for the application process, you should call Dart at (833) 472-3278 or email us at ADArequests@dart.biz. Relay calls can be made by dialing 711 or the relay number for your state.

 


Nearest Major Market: Greensboro

Job Segment: Field Service, Technical Support, Technician, Developer, Maintenance, Manufacturing, Technology